ADIT Freelance IT ADvice
IT Interim - Program - Project - Service Management + ITIL & Prince2 Expertise
Skills
Skills

  • Project Management

    • Over 20 years of experience with Project Management, mainly in ICT and Customer Service environments, including complex projects in large organizations (all projects successful).
    • Several process analysis and improvement projects with controlled management of change, in complex and delicate environments, and in out- en co-sourcing situations.
    • Pragmatic and business & result driven approach with excellent success rate.
    • Proven knowledge of Prince2 and PMBOK methodologies.
    • Certified member of the Project Management Institute.
    • Member of the International Project Management Association.
    • Courses followed:  PMBOK and Prince2 (certified).

  • Service Management
    • Over 20 years of experience with Service Management in ICT and Service oriented environments.
    • Expertise in Service Desks and ITIL implementation and improvement projects, and smooth transition management.
    • Pragmatic and business oriented approach, with high appreciation in large and medium sized organizations.
    • Proven ITIL and IPW-SM expertise as IITIL Service Manager (with Manager's Certificate in IT Service Management).
    • Many Helpdesk implementations (including Helpdesk & Monitoring tools), all of them successful.
    • Member of the IT Service Management Forum (itSMF).
    • Courses followed:  ITIL Foundation, ITIL Service Support, ITIL Service Delivery (all with Exin certification).

  • Stadia Models
    • CMM and CMMI (Capability Matury Model Integration) - SEI (Software Engineering Institute).
    • IPW-SM (Implementation of Process oriented Workflow - Stadia Model) - Quint Wellington Redwood.
    • OPM3 (Organizational Project Management Maturity Model) - PMI (Project Management Institute).
    • Courses followed:  CMMI  (SEI).

  • Tools & Techniques

    • Performance Management:  performance measures, Balanced Score Cards, Key Performance Indicators, Earned Value management, Digital Dashboards, etc.
    • Work Breakdown Structures and Task planning.
    • Program Office organization.
    • Management of:  requirements, scope, quality, people, resources, suppliers, cost, time, risk, change & transition.

  • General Skills 

    • Accounting, financial analysis, controlling.
    • Contract negotiation:  purchase & sales, SLA’s, out- and co-sourcing, etc.
    • Business process analysis, mainly in service environments.
    • Service Management, as well for internal service as for for customer support.
    • Complex coordination assignments, and Project & Program management.
    • Map out and realize an ICT strategy supporting the general business objectives & strategy.
    • Project and change management, roll-out management, migrations, etc.
    • Feasability studies and functional and data analyses.
    • Server and network management, also in business critical environments.
    • ICT user training and "train the trainer" sessions.
    • Design, hosting and management of web sites.
    • Redaction of multi-language manuals, folders, documentation, etc.